WOM Influence &…Ethnicity???
Today, the Center for Media Research emailed out some BIGResearch from this mouth looking at the % of respondents in various groups who respond that their purchases in certain categories are influenced by Word of Mouth:
As a WOM Marketing practitioner and general data hound, I love a good chart. But why the ethnic overlay? If we look at the data, there are slight differences in the groups, but so slight that I really can’t imagine they would compel a marketer to change investment decisions. Would I be more likely to do a BzzAgent campaign if I am a restaurant with a largely White patronage just because they are 10 points more likely to be influenced by WOM recommentations? Probably not. “Eating out” was the #1 or a close #2 most influenced category across the board.
So are any of these differences meaningful? What does this data say to you?
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